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Refund Policy

Your Satisfaction Is Our Priority

At Laser Art India, we take pride in delivering high-quality personalized products. If you receive a damaged, defective, or incorrect item, we are committed to resolving the issue promptly and fairly.

Eligible for Replacement or Refund

You may be eligible for a replacement or refund if:

  • You receive a damaged product.
  • You receive the wrong product.
  • The product has a manufacturing defect.
  • The item is significantly different from what you ordered.

Non-Returnable Items

Due to the personalized nature of our products, the following are not eligible for return or refund:

  • Personalized products with customer-approved names, messages, or designs.
  • Incorrect personalization details provided by the customer.
  • Change of mind after the order has been processed.
  • Minor color variations due to screen settings.
  • Normal wear and tear after use.

Return Process

If you believe your order qualifies for a replacement or refund, please contact our support team within 48 hours of delivery with your order number and clear photos of the issue.

  1. Once approved, we'll arrange a replacement or process your refund.

Refund Timeline

Approved refunds are processed within 5–7 business days to the original payment method. Bank processing times may vary depending on your provider.

Order Cancellation

  • Orders can be canceled before production or personalization begins.
  • Once customization has started, cancellation requests cannot be accepted.

Quality Assurance

Every piece is inspected before dispatch. We quality-test engraving, materials, and packaging so your awards and gifts arrive ready to impress.

Need Assistance?

Our team is here to help with returns, replacements, and order questions.

Email: hello@laserart.in

Phone: +91 81604 64542

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM